Managed Observability

Unlock the potential of your team

Supercharge the potential of your DevOps teams, Infra teams, Support teams, Production quality, Production maintenance, Marketing team, and more by harnessing the potential of real-time monitoring, proactive decision making, and AI-driven analytics in our Managed Service.
Industry Leading OBSERVABILITY

Insightful Monitoring, Unleashed

Managed Observability Service leverages the Elastic Enterprise Observability platform, combining metrics, logs, traces, profiling, and AI, for context-aware insights, eliminating manual data analysis. With more than 350 Elastic integrations, it simplifies tool management and boosts cloud monitoring across various environments, promoting swift problem resolution and a holistic understanding of systems.
See our services
Real User Monitoring
User monitoring tracks and analyzes an individual user's activities. It provides visibility into user interactions within a system or application, recording and tracking critical metrics such as usage patterns, user experiences, system performance from the user’s perspective, anomalies, and potential issues or errors.

With our Managed Observability service you can empower e.g. your marketing game with Real User Monitoring (RUM) providing real-time insights into user interactions on your digital platforms. With RUM, you gain a deep understanding of user experiences, quickly identifying and addressing performance issues that could impact engagement.

Also, custom instrumentation allows you to track the success of specific marketing campaigns, optimizing performance for promotional features and product launches. RUM's distributed tracing capabilities offer a comprehensive view of the entire customer journey, empowering marketers to make data-driven decisions and enhance conversion rates.
Synthetic Monitoring
Synthetic monitoring is a method that uses emulated users to mimic end-user behavior and interactions with a system, software, or application. Synthetic monitoring helps in proactive performance management, as it can detect issues before real users encounter them. Moreover, it is highly valuable for testing new releases and features before deployment, and during off-peak hours when real user traffic is low. Hence, it provides critical insights into user experience and system performance, ensuring optimal service delivery and uptime.

With our Managed Observability service you can elevate your application's performance with Synthetic Monitoring by gaining exclusive insights into third-party dependencies in web applications, empowering your teams to identify and address potential issues before they impact your users. In addition, you can improve your testing process with GitOps management with Playwright, and manage monitors as code, write and verify tests in pre-production.

Don't just monitor, empower your team to prevent downtime and deliver outstanding user experiences with Synthetic Monitoring solution.
Application Performance Monitoring
Application Performance Monitoring (APM) is a process that maintains and measures the performance, availability, and user experience of software applications by collecting and monitoring data on the application's speed, transaction times, error rates, and other related metrics. APM is designed to detect, isolate, and diagnose problems that could negatively impact an application's performance, thus aiding in minimizing downtime and ensuring optimal performance.

With our Managed Observability service you can identify and address performance bottlenecks and errors before they impact to your customers, ensuring a seamless and reliable digital experience. Our APM captures and analyzes errors, offering a comprehensive view of error frequency, handling, and resolution. APM visualizes how different services interact, enabling businesses to optimize workflows, and giving detailed insights into application behavior, allowing your teams to focus efforts on the most impactful improvements.

APM is not just a technical tool; it's a strategic asset for Customers looking to optimize performance, delight their end customers, and drive success in the digital landscape.
Infrastructure Monitoring
Infrastructure monitoring involves the ongoing examination of a system's underlying components, including servers, databases, networks, and other hardware or software resources. It aids in pinpointing bottlenecks, foreseeing system failures, and guaranteeing smooth operation. Moreover, it can offer insights into server utilization, storage capacity, network latency, hardware errors, among other critical metrics.

With our Managed Observability service you can leverage user-friendly dashboards and prebuilt visualizations provide a visually stunning experience, ensuring that stakeholders — from DevOps to business owners — can easily interpret and act upon crucial data. You gain a competitive edge with real-time insights into your entire infrastructure stack, benefit from a unified platform that eliminates the need for multiple tools, reducing complexity and streamlining operations. Whether it's on-premises, in the cloud, or a hybrid mix, monitor and adapt to changes dynamically for uninterrupted business growth.
System Logs
System logs are generated by a system during its operation. These logs capture valuable information about system activities, such as operational processes, events, errors, and transactions. Logs can provide insights into system performance, behaviors, and potential issues. Analyzing system logs helps in troubleshooting problems, monitoring system health, detecting security threats, auditing system usage, and ensuring regulatory compliance.

With our Managed Observability service you can supercharge your log management strategy by combining the strengths of logs and traces; logs for comprehensive visibility and traces for deep insights into transactions. Unlock the power of structured logs by benefiting of predefined formats, making troubleshooting, security, and compliance management a breeze.

You can also take advantage of Machine Learning algorithms for anomaly detection, and explore the potential of trace data for improved troubleshooting and forecasting. Simply achieve operational efficiency and cost-effectiveness while gaining insights for your applications and infrastructure.
Continuous Profiling
Continuous Profiling constantly monitors and analyzes the performance of an application at the code level. It records the frequency and duration of every function call, allowing teams to understand the resource usage and efficiency of their software. Continuous profiling helps to identify performance bottlenecks, CPU and memory usage hotspots, and inefficient code paths that may impact the application's performance and reliability.

Our Managed Continuous Profiling is not just a profiling tool; it's a game-changer providing whole-system visibility, allowing you to gain insights into every line of code executing on your servers. It effortlessly captures the intricate mix of custom software functions, third-party libraries, networking software, and more. The tool provides a clear visualization of the impact of any function, showcasing its execution time, associated costs in chosen currency, and even carbon emissions. This allows you to optimize not only for performance but also for cost and environmental impact.
AIOps
AIOps involves the use of Machine Learning and data analytics to analyze large volumes of operational data, automatically detect anomalies, predict potential issues, and trigger responses to rectify them. AIOps helps in automating routine tasks, reducing noise in alerts, identifying patterns and dependencies, and enhancing decision-making.

With our Managed Observability service you can unlock the future of IT Operations with AIOps - optimize your IT resources with AIOps, ensuring that your systems run efficiently, resulting in cost savings and improved overall operational performance. Identify and address potential issues proactively before they impact business, resulting in improved customer satisfaction and loyalty.

Additionally, you can customize your offering comprehensive solutions that align with your unique business needs and goals. Thus, gain a competitive edge by embracing the capabilities of AIOps, harness the power of AI and machine learning to make data-driven decisions.
SIEM
SIEM (Security Information and Event Management) provides real-time analysis of security alerts and events. It collects and aggregates log data from various systems, applications, and network hardware, and then correlates and analyzes that data to identify patterns indicative of a potential security incident. SIEM also is required for completion of regulatory compliance of an organisation.

With our Managed Observability SIEM service you will stay informed with the security of your infrastructure. You can dive into detailed host and network security event analysis with SIEM App, with an intuitive user interface tailored to the needs of security practitioners. Our SIEM provides a unified platform for managing diverse security data sources and complex tasks, as well as cost-effective approach to save security data to the long-term retention.
Real User Monitoring
User monitoring tracks and analyzes an individual user's activities. It provides visibility into user interactions within a system or application, recording and tracking critical metrics such as usage patterns, user experiences, system performance from the user’s perspective, anomalies, and potential issues or errors.

With our Managed Observability service you can empower e.g. your marketing game with Real User Monitoring (RUM) providing real-time insights into user interactions on your digital platforms. With RUM, you gain a deep understanding of user experiences, quickly identifying and addressing performance issues that could impact engagement.

Also, custom instrumentation allows you to track the success of specific marketing campaigns, optimizing performance for promotional features and product launches. RUM's distributed tracing capabilities offer a comprehensive view of the entire customer journey, empowering marketers to make data-driven decisions and enhance conversion rates.
Synthetic Monitoring
Synthetic monitoring is a method that uses emulated users to mimic end-user behavior and interactions with a system, software, or application. Synthetic monitoring helps in proactive performance management, as it can detect issues before real users encounter them. Moreover, it is highly valuable for testing new releases and features before deployment, and during off-peak hours when real user traffic is low. Hence, it provides critical insights into user experience and system performance, ensuring optimal service delivery and uptime.

With our Managed Observability service you can elevate your application's performance with Synthetic Monitoring by gaining exclusive insights into third-party dependencies in web applications, empowering your teams to identify and address potential issues before they impact your users. In addition, you can improve your testing process with GitOps management with Playwright, and manage monitors as code, write and verify tests in pre-production.

Don't just monitor, empower your team to prevent downtime and deliver outstanding user experiences with Synthetic Monitoring solution.
Application Performance Monitoring
Application Performance Monitoring (APM) is a process that maintains and measures the performance, availability, and user experience of software applications by collecting and monitoring data on the application's speed, transaction times, error rates, and other related metrics. APM is designed to detect, isolate, and diagnose problems that could negatively impact an application's performance, thus aiding in minimizing downtime and ensuring optimal performance.

With our Managed Observability service you can identify and address performance bottlenecks and errors before they impact to your customers, ensuring a seamless and reliable digital experience. Our APM captures and analyzes errors, offering a comprehensive view of error frequency, handling, and resolution. APM visualizes how different services interact, enabling businesses to optimize workflows, and giving detailed insights into application behavior, allowing your teams to focus efforts on the most impactful improvements.

APM is not just a technical tool; it's a strategic asset for Customers looking to optimize performance, delight their end customers, and drive success in the digital landscape.
Infrastructure Monitoring
Infrastructure monitoring involves the ongoing examination of a system's underlying components, including servers, databases, networks, and other hardware or software resources. It aids in pinpointing bottlenecks, foreseeing system failures, and guaranteeing smooth operation. Moreover, it can offer insights into server utilization, storage capacity, network latency, hardware errors, among other critical metrics.

With our Managed Observability service you can leverage user-friendly dashboards and prebuilt visualizations provide a visually stunning experience, ensuring that stakeholders — from DevOps to business owners — can easily interpret and act upon crucial data. You gain a competitive edge with real-time insights into your entire infrastructure stack, benefit from a unified platform that eliminates the need for multiple tools, reducing complexity and streamlining operations. Whether it's on-premises, in the cloud, or a hybrid mix, monitor and adapt to changes dynamically for uninterrupted business growth.
System Logs
System logs are generated by a system during its operation. These logs capture valuable information about system activities, such as operational processes, events, errors, and transactions. Logs can provide insights into system performance, behaviors, and potential issues. Analyzing system logs helps in troubleshooting problems, monitoring system health, detecting security threats, auditing system usage, and ensuring regulatory compliance.

With our Managed Observability service you can supercharge your log management strategy by combining the strengths of logs and traces; logs for comprehensive visibility and traces for deep insights into transactions. Unlock the power of structured logs by benefiting of predefined formats, making troubleshooting, security, and compliance management a breeze.

You can also take advantage of Machine Learning algorithms for anomaly detection, and explore the potential of trace data for improved troubleshooting and forecasting. Simply achieve operational efficiency and cost-effectiveness while gaining insights for your applications and infrastructure.
Continuous Profiling
Continuous Profiling constantly monitors and analyzes the performance of an application at the code level. It records the frequency and duration of every function call, allowing teams to understand the resource usage and efficiency of their software. Continuous profiling helps to identify performance bottlenecks, CPU and memory usage hotspots, and inefficient code paths that may impact the application's performance and reliability.

Our Managed Continuous Profiling is not just a profiling tool; it's a game-changer providing whole-system visibility, allowing you to gain insights into every line of code executing on your servers. It effortlessly captures the intricate mix of custom software functions, third-party libraries, networking software, and more. The tool provides a clear visualization of the impact of any function, showcasing its execution time, associated costs in chosen currency, and even carbon emissions. This allows you to optimize not only for performance but also for cost and environmental impact.
AIOps
AIOps involves the use of Machine Learning and data analytics to analyze large volumes of operational data, automatically detect anomalies, predict potential issues, and trigger responses to rectify them. AIOps helps in automating routine tasks, reducing noise in alerts, identifying patterns and dependencies, and enhancing decision-making.

With our Managed Observability service you can unlock the future of IT Operations with AIOps - optimize your IT resources with AIOps, ensuring that your systems run efficiently, resulting in cost savings and improved overall operational performance. Identify and address potential issues proactively before they impact business, resulting in improved customer satisfaction and loyalty.

Additionally, you can customize your offering comprehensive solutions that align with your unique business needs and goals. Thus, gain a competitive edge by embracing the capabilities of AIOps, harness the power of AI and machine learning to make data-driven decisions.
SIEM
SIEM (Security Information and Event Management) provides real-time analysis of security alerts and events. It collects and aggregates log data from various systems, applications, and network hardware, and then correlates and analyzes that data to identify patterns indicative of a potential security incident. SIEM also is required for completion of regulatory compliance of an organisation.

With our Managed Observability SIEM service you will stay informed with the security of your infrastructure. You can dive into detailed host and network security event analysis with SIEM App, with an intuitive user interface tailored to the needs of security practitioners. Our SIEM provides a unified platform for managing diverse security data sources and complex tasks, as well as cost-effective approach to save security data to the long-term retention.

Empower your critical services with Managed Observability today!

Experience our services effortlessly in your environment: witness real-time monitoring in action, leverage data with built-in dashboards, customize views without coding, set versatile alerts, explore data with self-training ML capabilities, and much more
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Managed Detection and Response
Sofecta Labs' Managed Detection and Response (MDR) offers a comprehensive cybersecurity solution, designed to detect, respond to, and mitigate threats in real-time. Our MDR includes technologies such as endpoint protection, SIEM, AI-assisted analysis, threat intelligence feeds, behavioral analytics, Threat Hunting, and more. The service includes fully managed and scalable provisions for environment, storage, licenses, and maintenance.
Security Consulting & Compliance-as-a-Service
Sofecta Labs offers comprehensive consulting services to assess risks, develop security strategies, and implement solutions to mitigate threats. To ensure continuous security and compliance management, we provide an Information Security Management System (ISMS) that encompasses policies, procedures, and controls to safeguard data confidentiality, integrity, and availability
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